When It Is Live and Broken, Get Help That Moves
Urgent fixes, performance triage and takeovers of abandoned products across PHP, JavaScript and Python.
about service
When the Product Is Live and Something Is Wrong
Some problems cannot wait for a scoping call. A live site is down, a release broke payments, or the developer who built it has vanished. The first job is to find out what is actually running and what is actually wrong. Over many projects we have taken over work in this state: ProHunt arrived broken after a previous team, and IndyGuide came to us slow on an older stack. We start by stabilising the product, then fix the cause rather than the symptom, and write down what we found so it does not depend on one person's memory.
What you get
What immediate support gets you
The product stabilised
First priority is getting it working again, before anything else.
The real cause found
A fix aimed at what went wrong, not at the symptom.
A written account
What happened, what we changed and what to watch for.
Knowledge that is not in one head
Documentation of what runs where and how to restart it.
A path forward
A sensible plan for what to repair, rebuild or leave alone.
Support that can continue
An ongoing arrangement if you want one, and not if you do not.
OUR PROCESS
How immediate support runs with us.
- 01
Triage
Find out what is running, what is broken and how urgent each problem is.
- 02
Stabilise
Get the product working again with the smallest safe change.
- 03
Fix the cause
Address the underlying problem, with tests where they are missing.
- 04
Document and plan
Write down what was found and agree what happens next.
TECHNOLOGY STACK
Technologies we use.
The stack we reach for most on this kind of work. Every one of these has shipped on delivered client work.
php
laravel
node js
python
react js
vue js
mysql
wordpress
digitalocean
aws
IS THIS YOU?
This is probably the right fit if one of these sounds familiar
Your live product is down or behaving badly right now.
The developer who built it is gone and nothing is documented.
A release broke something important and you cannot find the cause.
The application is slow and a bigger server did not help.
You have a product nobody dares to touch.
You need a team who can start quickly without a long onboarding.
We work with clients in the USA, Europe and the Gulf. Tell us what you have and what it needs to do, and we will tell you honestly whether we are the right fit.